This 70 grams of EVERYDAY Certified Organic Matcha:
Is vivid green in colour, with pleasant grassy notes, this tea is rich in flavour and smooth to drink with no hint of astringency.
Is Japanese Certified Organic by the Ministry of Agriculture, Forestry, and Fisheries of Japan. This means it is grown with only natural organic fertilisers and no agricultural chemicals or pesticides. JAS certification standards are accepted by the Australian organic certification bodies.
Comes in Eco-friendly Home Compostable Packaging sourced from Econic. The Product Label is also home compostable, sourced from Black Rainbow Printing.
It’s perfect for everyday use: to drink on its own, with milk or for cooking / culinary purposes
SERVING SIZE/ PRICE PER SERVE
TEA SHAKER:
The unique Tea Shaker device which holds 330ml of liquid, is made out of BPA-free Tritan. Products made from Tritan are impact and shatter resistant, Plus they stay durable even after years of repeated use.
It is completely free of bisphenol A (BPA), bisphenol S and any other bisphenol compounds as well as estrogenic and androgenic activity.⠀
Also, the many holes found under the lid help produce delicate soft bubbles of Matcha which lead to an incredibly smooth and foamy texture to your Matcha.⠀
Comes with a removable steel sieve that sits atop the Tea Shaker cylinder so the tea can be pushed through to create an extra fine powder
BAMBOO SCOOP (CHASHAKU):
The Bamboo scoop allows you to easily measure the right amount of Matcha or Houjicha to then place into the sieve of the Shaker.
HOW TO ENJOY MATCHA WITH THE REUSABLE TEA SHAKER
Matcha is traditionally made by performing a Tea Ceremony which has been part of Japanese culture for centuries.
However for those of us on the go and time poor, the Shaker allows us to make a quick yet delicious tasting cup of Matcha with ease!
For simple details on how to use the Shaker, please see the video below:
DOMESTIC SHIPPING (AUSTRALIA)
We use Australia Post or Sendle to send out our orders across Australia and postage costs are based on weight.
If your order is under 200 grams (eg one bag of tea):
You have the option to select the Standard Post with tracking (Australia Post) which is a rate of $5.95 AUD at checkout.
You will be supplied with an Australia Post tracking number once posted.
If you select the Flat Rate Courier Service:
It's a flat shipping rate of : $9.00 AUD
This includes a cardboard box or recycled jiffy mailer, plastic free packaging and carbon neutral delivery to your door.
You will also be supplied with a Sendle tracking number and email updates of the progress of your shipment.
Processing of order:
If your product is in stock, we will post to you by the next business day.
If the postal address provided is a PO Box or Locker, please note that Sendle cannot deliver to these type of addresses. In this instance, Australia Post will be used with tracking.
INTERNATIONAL SHIPPING
We use Sendle (or Australia Post if being sent to a PO Box) to send out our orders across the World. If your product is in stock, we will post to you by the next business day.
Shipping times vary according to the country you reside in however you will receive a tracking number by email to keep up to date with when to expect your order.
International shipping rate is based on delivery location and order weight and is calculated at checkout.
If your product is in stock, we will post to you within 2 business days after placing the order.
Sendle International delivery zones | Time frame
Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days
Please note the above time frame is an estimate only and is subject to unforeseen delays (such as Covid-19 delays detailed below)
COVID 19 UPDATE
We are shipping parcels within 2 business days of receiving your order in a careful and hygienic manner.
We appreciate your understanding with any delays that may occur once the parcel leaves our premises and is with our carriers.
Please see the latest updates from our carriers regarding Covid-19 delays.
SENDLE COVID 19 UPDATE
AUSTRALIA POST COVID-19 UPDATE
Sendle is Australia's First 100% Carbon Neutral Delivery.
How do they offset?
Sendle has partnered with South Pole Group to offset the emissions of every parcel that is picked up and delivered with Sendle. Each year, Sendle's community of business owners have been given the opportunity to direct their impact by choosing the projects that offset Sendle's carbon emissions. Projects they currently support can be read about here
Packaging
As a business, we feel have a responsibility to Planet Earth by supplying our products in the most eco-friendly option available. That is why you will find no plastic packaging in your order. Tea Shakers are packaged in cardboard and our Tea comes in home compostable packaging.
We use paper jiffy bag mailers or cardboard mailing boxes that provide cushioning protection to post our products to you. These can be reused by yourself or recycled in your kerbside bin.
Rest assured, you will not receive any excessive plastic packaging, yet your order will be safely and securely packed.
Returns
Our desire is that you will be completely happy with your purchase but if for some reason you are not satisfied with the product, please contact us at hello@matchayutea.com to let us know how we can help.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once open our Teas are exempt from being returned. We are happy to report we haven't had anyone disappointed with the quality of our tea so far!
Only our accessories are eligible for return (subject to review).
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@matchayutea.com.
Exchanges (if applicable)
We replace items if they are defective or damaged.
Or if the product received is not what you have expected, please send us an email at hello@matchayutea.com so we can discuss further.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
