XMAS SHIPPING ORDER DEADLINES:

SENDLE FLAT RATE COURIER SERVICE

DOMESTIC (AUSTRALIA)

Fri Dec 3rd -  Western Australia, Far North Queensland, Interstate regional areas and any remote locations

Fri Dec 10th -  Interstate metro areas (or same-state regional areas) such as Sydney, Brisbane, Adelaide, Canberra

Mon Dec 13th - Melbourne

INTERNATIONAL

Wed Dec 1st - Zone 2 (Asia Pacific & Rest of World)

Mon Dec 6th - Zone 3 (North America)

Wed Dec 8th - Zone 4 (Western Europe)

Fri Dec 10th - Zone 1 (New Zealand) 

 

DOMESTIC SHIPPING (AUSTRALIA)

FREE SHIPPING FOR ALL ORDERS OVER $80 AUSTRALIA WIDE

We use Australia Post or Sendle to send out our orders across Australia and postage costs are based on weight. 

If your order is under 200 grams (eg one bag of tea):

You have the option to select Standard Post with tracking (Australia Post) which is a rate of $5.95 AUD.

You will be supplied with an Australia Post tracking number once posted.

If you select the Flat Rate Courier Service:

It's a flat shipping rate of : $9.95 AUD

This includes a cardboard box or recycled jiffy mailer, plastic free packaging and carbon neutral delivery to your door.

You will also be supplied with a Sendle tracking number and email updates of the progress of your shipment.

Processing of order: 

If your product is in stock, we will post to you by the next business day. 

If the postal address provided is a PO Box or Locker, please note that Sendle cannot deliver to these type of addresses. In this instance, Australia Post will be used with tracking. 

If you select the Australia Post Express Service:

Currently it can take approximately 1-3 business days to receive due to Covid-19 related delays. 

INTERNATIONAL SHIPPING

We use Sendle (or Australia Post if being sent to a PO Box) to send out our orders across the World. If your product is in stock, we will post to you by the next business day.

Shipping times vary according to the country you reside in however you will receive a tracking number by email to keep up to date with when to expect your order.

International shipping rate is based on delivery location and order weight and is calculated at checkout.

If your product is in stock, we will post to you within 2 business days after placing the order. 

Sendle International delivery zones | Time frame

Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days

Please note the above time frame is an estimate only and is subject to unforeseen delays.

Sendle is Australia's First 100% Carbon Neutral Delivery.

How do they offset?

Sendle has partnered with South Pole Group to offset the emissions of every parcel that is picked up and delivered with Sendle. Each year, Sendle's community of business owners have been given the opportunity to direct their impact by choosing the projects that offset Sendle's carbon emissions. Projects they currently support can be read about here  

Packaging

As a business, we feel have a responsibility to Planet Earth by supplying our products in the most eco-friendly option available. That is why you will find no plastic packaging in your order. Tea Shakers are packaged in cardboard and our Tea comes in home compostable packaging. 

We use paper jiffy bag mailers or cardboard mailing boxes that provide cushioning protection to post our products to you. These can be reused by yourself or recycled in your kerbside bin.

Rest assured, you will not receive any excessive plastic packaging, yet your order will be safely and securely packed. 

 

Returns

Our desire is that you will be completely happy with your purchase but if for some reason you are not satisfied with the product, please contact us at hello@matchayutea.com to let us know how we can help. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once open our Teas are exempt from being returned. We are happy to report we haven't had anyone disappointed with the quality of our tea so far! 

Only our accessories are eligible for return (subject to review).  

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@matchayutea.com.

Exchanges (if applicable)

We replace items if they are defective or damaged.

Or if the product received is not what you have expected, please send us an email at hello@matchayutea.com so we can discuss further. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.