Shipping & Returns

Domestic Shipping 

We use Australia Post or Sendle to send out our orders across Australia. If your product is in stock, we will post to you by the next business day. Dependant on your location, you can expect to receive your order within 5 business days and we will supply a tracking number when applicable.

Domestic shipping is a flat rate based on weight and is calculated at checkout

International Shipping   

We use Sendle to send out our orders across the World. If your product is in stock, we will post to you by the next business day. Shipping times vary according to the country you reside in however you will receive a tracking number by email to keep up to date with when to expect your order.

International shipping is based on delivery location and order weight and is calculated at checkout.

Sendle International delivery zones | Time frame

Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days

 

Sendle is Australia's First 100% Carbon Neutral Delivery.

 

How do they offset?


Sendle has partnered with South Pole Group to offset the emissions of every parcel that is picked up and delivered with Sendle. Each year, Sendle's community of business owners have been given the opportunity to direct their impact by choosing the projects that offset Sendle's carbon emissions.Projects we currently support:

Myamyn Conservation Australia

  • Victoria, Australia
  • Verified Carbon Standard (VCS)

Blue gums, planted in sections of the Annya State Forest have been negatively impacting the biodiversity of the area. By protecting the land against further clearing and replanting it with natural vegetation, the Myamyn Project helps preserve the habitat of endangered native species such as the scented spider orchid, the powerful owl, and the long-nosed potoroo. Learn more about this project here.

Breathing Space

  • South India
  • Gold Standard

Breathing Space involves the dissemination of 300,000 durable, affordable and clean energy cookstoves. The project helps families breathe healthier air and spend less time and money on cooking fuel. This places a smaller demand on forests, and emits fewer greenhouse gases, as well as creating a sustainable channel of market distribution. Learn more about this project here.

Projects they have supported in the past:

  • Tasmanian Native Forest Protection
  • Toyola Cookstoves
  • Healthy Cookstoves and Water Treatment
  • Borneo Rainforest Rehabilitation

 

Sendle Carbon Neutral Delivery

Packaging

As a business, we feel have a responsibility to Planet Earth by supplying our products in the most eco-friendly option available. That is why you will find no plastic packaging in your order. Tea Shakers are packaged in cardboard and our Tea comes in home compostable packaging. 

We use brown jiffy bag mailers that provide cushioning protection with 100% recycled paper fibre interior to post our products to you. These can be reused by yourself or recycled in your kerbside bin.

Rest assured, you will not receive any excessive or plastic packaging, yet your order will be safely and securely packed. 

Jiffy Bag 

Returns

Our desire is that you will be completely happy with your purchase but if for some reason you are not satisfied with the product, please contact us at matchayutea@gmail.com to let us know how we can help. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our Teas are exempt from being returned. Only our accessories are eligible for return (subject to review).

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at matchayutea@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at matchayutea@gmail.com and send your item to: Unit 404/240 Barkly St Footscray Victoria AU 3011.

Shipping
To return your product, you should mail your product to: Unit 404/240 Barkly St Footscray Victoria AU 3011

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.