Matcha Essentials Kit (with Premium Matcha)

FREE SHIPPING FOR ALL ORDERS OVER $120 AUSTRALIA WIDE

Flat Rate Courier (Sendle) - $11.95 AUD

If sending to a PO BOX/Parcel Locker, Australia Post will be used.

To send via Express Post rate will be $22.95 AUD.

Please check here for international shipping rates.

OUR TASTE GUARANTEE

We are confident you’ll love our Tea. If you’re new to Matcha Yu Tea and don’t enjoy the taste of your tea, we offer a 30-day Taste Guarantee on your first purchase.

How it works:

• Applies to first-time customers only
• Applies to one opened bag per order on first-time purchases
• Contact us within 30 days of delivery at hello@matchayutea.com
• One refund per customer
• No need to return opened matcha — we’d rather learn how we can help 

What’s not covered:

• Orders where tea has been prepared with boiling water (we recommend 70-80 degrees Celsius) 
• Orders stored incorrectly (not adequately sealed / refrigerated)
• Multiple opened products in the same order
• Change-of-mind or “no longer needed” returns

AUSTRALIAN SHIPPING

• Free Standard Shipping for orders over $120 Australia Wide 
  
• Flat Rate Regular Post (Australia Post): $11.95 AUD
• Express Post (Australia Post): Up to 500g = $14.95 AUD  / Over 500g = $19.95 AUD

You will be supplied with a tracking number and email updates of the progress of your shipment. We use Australia Post to send out our orders across Australia.

It can take approximately 1-4 business days for Metro and 4-6 business days for Rural to receive depending on where you are located. 

Processing of order: If your product is in stock, we will usually ship to you in 1-2 business days.

INTERNATIONAL SHIPPING

We use Australia Post with Tracking Service to send out our orders across the World. If your product is in stock, we will post to you by the next business day.

Shipping times vary according to the country you reside in however you will receive a tracking number by email to keep up to date with when to expect your order.

International shipping rate is based on delivery location and order weight and is calculated at checkout.

If your product is in stock, we will post to you within 2 business days after placing the order. 

Australia Post International delivery zones | Estimated Time frame

• Zone 1: New Zealand - 8 -12 business days 
• Zone 2: Asia Pacific - 6-10 business days
• Zone 3: US & Canada - 6-10 business days
• Zone 4: UK & Europe - 8-12 business days
• Zone 5: Rest of World - dependant on location.

Please note the above time frame is an estimate only and is subject to unforeseen delays.

PACKAGING

As a business, we feel have a responsibility to Planet Earth by supplying our products in the most eco-friendly option available. That is why you will find no plastic packaging in your order. Tea Shakers are packaged in cardboard and our Tea comes in home compostable packaging. 

Depending on the product ordered we use Home Compostable Satchels, Paper Padded Mailers or Cardboard Mailing boxes that provide cushioning protection to post our products to you. These can be composted, reused by yourself or recycled in your kerbside bin.

Rest assured, you will not receive any excessive plastic packaging, yet your order will be safely and securely packed with protective paper packaging. 

RETURNS

Our desire is that you will be completely happy with your purchase but if for some reason you are not satisfied with the product, please contact us at hello@matchayutea.com to let us know how we can help. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS 

All transactions are final. No refunds can be made for change of mind. 

If you are returning faulty or incorrect items, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The Shopify payment transaction fee we incur is non refundable and will be deducted from final refund amount. 

If your order is lost in transit and we can determine it is the postage carrier's fault, you may be eligible for a refund. Please note if there is proof of delivery (eg photo from carrier) to your address and your parcel has been stolen, we are unable to offer a refund in this instance. 

Please contact us at hello@matchayutea.com to determine whether you are eligible. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@matchayutea.com.

EXCHANGES

We replace items if they are defective or damaged. Or if the product received is not what you have expected, please send us an email at hello@matchayutea.com so we can discuss further. 

SHIPPING OF RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.